A company’s success depends on how well it attracts and retains top talent, and HR professionals are tasked with doing that. Whether you’re trying to find the best software tools to make your job easier or simply want to know what to look for when evaluating your current HR system, here are five factors you should consider before buying an HR automation software.
1) What kind of tasks are automated
Before you buy an HR automation software, think about which tasks could be made easier with an HR automation software. For example, if your current payroll system is a mess, you can automate time-tracking. Other tasks that are usually simplified with HR automation software include attendance tracking and employee onboarding.
And since there are tons of software options out there, another question you’ll want to ask yourself is whether or not you need cloud storage for sensitive employee data and documents. In general, it’s better for companies in highly regulated industries (like banking) to stick with on-premise solutions. Other issues to ponder: How many employees will be using your new HR software?
2) How much does it cost
While price is rarely an HR software purchasing decision-maker, it’s always something to be considered. And, while price doesn’t often win out over feature availability, you should also look at how a new software will affect costs over time. Some of these products have very low up-front prices but then charge high for additional features and support later on. Also, don’t forget that most firms offer substantial discounts when negotiating enterprise-level agreements. That’s another thing you need to weigh against software functionality.
3) Mobile Friendly
Mobile-friendliness is a huge consideration when picking out software. Having HR software that supports mobility and can make employees’ lives easier is key; it’s also a great recruiting tool for the workplace. You don’t want candidates having excuses about why they can’t fill out your application on their smartphone, after all. If you prefer desktop applications but are looking for something lightweight and customizable, try looking into cloud-based solutions for your company. Your company should have quick access from anywhere!
4) Customer support
Customer support is one of those things that often gets short shrift in any business, but it can make or break a company’s success. In most cases, customers have questions and problems, even when they’re purchasing something as simple as HR software. Taking care of these issues quickly and effectively can mean getting those customers back for another purchase—or at least for referrals to friends who might need your services too. And if you get negative feedback, you should know how to handle it with professionalism and grace.
To provide good customer service means knowing what customers want and providing them with options so they feel heard. It also means being proactive about solving their problems before they become bigger issues that require more time on your end.
5) Easy navigation
You’ll want to make sure that your company’s software is intuitive and easy to navigate. In order to save time, you don’t want your employees having to sift through layers of confusing menus. Even worse, you don’t want them to consult with a specialist for simple tasks. A good system will allow anyone on staff (even those who aren’t particularly tech-savvy) to access all necessary information with little effort—and even provide adequate training so new hires can quickly get up to speed and learn how everything works.
HR automation tools are, ultimately, here to make your life easier. But before you pick the one that’s right for you, it’s worth thinking about how you want your HR processes and workflows to work in the future. That way, when it comes time to evaluate HR automation platforms—and buy—you can use the above list of criteria as a guide. This will help ensure that the HR automation software you do end up using is best suited for your business.
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